Job Details

Benefits:

• 401(k)


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

Office Clerks are the liaison between Kimbrells Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers.

This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.

Responsibilities:

• Interact with customers diligently, courteously, and professionally while collecting payments.


• Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.


• Follow set strategies for collection procedures.


• Monitor accounts to identify outstanding debts.


• Ability to gather and verify customers personal and credit information.


• Retain customer loyalty while initiating processes for the collection of payments.


• Maintain and update records of customers from whom collections are made.

Requirements:

• Proven experience or similar role.


• Cooperation and the ability to work in a team setting is a vital skill required for this position.


• Knowledge of billing procedures and collection techniques.


• Working knowledge of MS Office and databases.


• Patience and ability to manage stressful work situations.


• Excellent communication skills (written and oral).


• Problem-solving skills.


• Weekend and Holiday availability.

*The above listed are a few of the duties and responsibilities associated with the Credit Clerks role and are not intended to be a comprehensive list of all duties*