Job Details

Eclinicalworks Patient Account Representative

Addison Group is seeking Patient Account Representatives for a contract-to-hire opportunity with a growing healthcare organization. This role is ideal for individuals with strong customer service skills and a passion for helping patients navigate billing and insurance questions.

Key responsibilities include:

• Handling inbound and outbound calls from patients across various specialties
• Processing payments and setting up payment plans
• Assisting with return mail and provider inquiries
• Setting up text reminders and managing patient communications
• Maintaining professionalism and empathy while managing 2550 calls per day

Qualifications:

• Experience in a call center or medical front desk setting
• Familiarity with Explanation of Benefits (EOBs)
• Experience taking payments and working with patients
• Must have experience with ECW (eClinicalWorks)
• Strong communication skills and adaptability
• Growth mindset and willingness to learn

Perks:

• Addison Group benefits while on contract
• Family-oriented team culture
• Supportive leadership and mission-driven environment
• Opportunity to grow within a respected healthcare organization

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.