Job Details

Handle support calls or tickets.- Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications.- Exercise sound professional judgment in investigating technical problems.- Collects detailed information to categorize requests to establish a method of resolution.- Documentation of all customer communication through tickets. Requirements:- 1 year(s) of customer service experience in a technical environment or relevant experience- Proven problem-solving abilities- Proven verbal skills and exceptional written skills- Experience in technical documentation- Ability to multi-task effectively- Work well autonomously...Support Analyst, Support, Analyst, Technology