Job Details

Overview

Join to apply for the Chief Experience and Operations Officer role at MTC Federal Credit Union. At MTC Federal Credit Union, we are dedicated to creating a better way forward for the communities we serve. We offer personalized financial solutions to foster lifelong relationships, and we are committed to our core values of accountability, respect, hard work, passion, and genuineness. We are currently seeking a dynamic and experienced Chief Experience and Operations Officer (CXOO) to join our team and help drive our mission forward.

Location: Greenville, SC

Key Responsibilities

• Develop and execute strategies for member experience and operational performance.
• Oversee the member journey across all platforms and implement feedback programs.
• Direct daily operations and ensure regulatory compliance.
• Lead process improvement and technology integration initiatives.
• Mentor and develop a high-performing team.
• Collaborate with cross-functional teams to align operations with organizational strategies.
• Represent the credit union in community and industry events.

Core Values In Action

• Genuine — Lead with authenticity and integrity. Build meaningful connections with members and staff by being honest, empathetic, and true to the credit union's mission.
• Respectful — Model fairness, dignity, and active listening in every interaction. Encourage a culture of kindness, where different perspectives are welcomed and valued.
• Accountable — Own outcomes and inspire others to do the same. Deliver on commitments, take initiative, and lead by example in transparency and dependability.
• Passionate — Demonstrate a deep commitment to member service and operational excellence. Inspire enthusiasm and pride in the work and energize teams to go above and beyond.
• Hardworking — Set the tone for perseverance and excellence. Encourage a results-driven mindset that values focus, follow-through, and a willingness to roll up sleeves to get the job done.

Qualifications

• 10+ years of executive leadership experience in operations and member/customer experience, preferably within financial services or credit unions.
• Proven track record of designing and implementing successful engagement and operational strategies.
• Strong understanding of digital transformation, service design, compliance, and risk management.
• Exceptional leadership, communication, and change management skills.
• Bachelor's degree required; MBA or equivalent advanced degree preferred.

Details

• Seniority level: Executive
• Employment type: Full-time
• Job function: Other, Information Technology, and Management