Job Details

Job description:

About Our Client:

Our client is a leading provider of high-quality home remodeling products, helping homeowners enhance and improve home value. We're growing fast and looking for a results-driven Retail Lead Generation Manager to take our in-store outreach and customer engagement to the next level.

The Role:

As our Retail Lead Generation Manager, you will lead a team of in-store representatives operating kiosks inside major big-box retail stores. Your mission is to drive appointment bookings for in-home presentations of our interior remodeling solutions. You'll be responsible for overseeing daily team operations, hitting lead generation goals, and ensuring exceptional customer interactions.

Key Responsibilities:

• Team Leadership: Manage, coach, and motivate a team of Lead Generators across multiple retail locations.
• Lead Generation: Ensure your team meets or exceeds daily, weekly, and monthly lead quotas by engaging retail customers and booking appointments.
• Training & Development: Train new hires on product knowledge, customer interaction techniques, and appointment-setting best practices.
• Scheduling & Coverage: Coordinate staffing schedules to ensure kiosk coverage and maximize lead opportunities.
• Performance Monitoring: Track and report on KPIs, provide regular performance feedback, and implement improvement strategies when needed.
• Customer Engagement: Ensure your team delivers a positive, professional, and persuasive customer experience.
• Collaboration: Work closely with the Sales and Marketing departments to align lead quality with sales goals.

• 2+ years of experience in retail management, lead generation, or field marketing.
• Proven experience managing teams and driving results.
• Strong communication and interpersonal skills.
• Motivated by targets, performance metrics, and customer success.
• Able to thrive in a fast-paced, customer-facing environment.
• Willingness to travel locally between store locations as needed.
• Flexible schedule, including weekends and evenings.

• Competitive base salary + performance bonuses
• Paid time off and holidays
• Ongoing training and career growth opportunities
• A supportive, team-focused culture