Job Details

MAU is hiring a Customer Relations & Quality Specialist for our client in Greenville, SC. As a Customer Relations & Quality Specialist, you will drive customer satisfaction and quality performance across the Greenville factory by implementing customer experience tools, improving quality systems, and ensuring cross-functional alignment for delivery excellence. This is a long-term contract opportunity with direct hire potential.

Benefits Package

• Medical benefits
• Long-term contract (18 months) with direct hire potential

• Monday - Friday | 7:00 AM - 4:00 PM

• Bachelor's degree in Business, Engineering, or a related field
• 5+ years of experience in Quality, Customer Experience, or Continuous Improvement roles
• Experience with Root Cause Analysis (RCA), 8D methodology, and Quality Management Systems (QMS)

• Experience in shop operations and quality
• Exposure to production planning
• Customer-facing communication experience
• Project management and cross-functional coordination
• Participation in Kaizen and Built-In Quality (BiQ) initiatives

• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Experience with Smartsheet or similar platforms, including dashboard and report creation
• Background in Lean/Continuous Improvement (TPS/Toyota Production System preferred)
• Strong analytical, problem-solving, and communication skills
• Proficiency in data visualization and dashboard reporting
• Ability to influence cross-functional teams
• Familiarity with AI tools for communication enhancement

• Identify, implement, and optimize tools and systems to improve customer engagement and satisfaction
• Continuously assess processes, eliminate pain points, and improve communication channels
• Monitor customer feedback channels and proactively address recurring issues and trends
• Ensure customer interaction processes align with QMS, documentation standards, and contractual requirements
• Partner with Quality and Factory teams to standardize documentation, processes, and reporting
• Create and implement standard processes across Projects, Quality, Shop Operations, Engineering, and Materials
• Ensure customer commitments are met with transparency, quality, and on-time delivery
• Establish standard formats and tools to support project teams from kickoff to product delivery
• Develop tools to gather, track, and visualize the Voice of the Customer (VoC)
• Support relationship development with customer contacts using innovative communication tools (including the use of AI)
• Ensure customer feedback directly drives process improvement actions
• Build dashboards and reporting structures to measure customer experience performance
• Provide actionable recommendations based on data insights and feedback
• Drive continuous improvement activities, including problem solving and structured RCA (8D)