Job Details

About Company:

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com

About the Role:

The Lifeline Fulfillment Specialist plays a critical role in ensuring that individuals who rely on health and safety monitoring devices receive their equipment promptly and accurately. This position is responsible for managing the end-to-end fulfillment process, including order processing, inventory management, and coordination with suppliers and delivery services. The specialist ensures compliance with healthcare regulations and company policies to maintain the highest standards of service quality and client confidentiality. By maintaining clear communication with clients and internal teams, the Lifeline Fulfillment Specialist helps to support the well-being and safety of vulnerable populations. Ultimately, this role contributes to the seamless delivery of essential health care services that enable clients to live independently and securely.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Experience in order fulfillment, logistics, or supply chain.
• Proficiency with inventory management systems and order processing software.
• Strong organizational skills with attention to detail and accuracy.

Preferred Qualifications:

• Familiarity with Lifeline or similar personal emergency response systems.
• Customer service experience in a healthcare or technical environment.
• Knowledge of HIPAA regulations and healthcare data security best practices.
• Ability to use CRM and ERP systems to manage client and order information.

Responsibilities:

• Process and manage orders for Lifeline health and safety monitoring devices accurately and efficiently.
• Maintain and monitor inventory levels to ensure availability of necessary equipment and supplies.
• Coordinate with suppliers, shipping partners, and internal departments to facilitate timely delivery of devices.
• Verify order details and client information to ensure compliance with healthcare regulations and company standards.
• Provide exceptional customer service by addressing client inquiries and resolving fulfillment issues promptly.
• Document and track all fulfillment activities to maintain accurate records and support audit requirements.
• Collaborate with healthcare providers and case managers to support client needs and service continuity.

Skills:

The Lifeline Fulfillment Specialist utilizes strong organizational and communication skills daily to coordinate complex order fulfillment processes and maintain accurate inventory records. Attention to detail is essential to verify client information and ensure compliance with healthcare regulations, preventing errors that could impact client safety. Proficiency with inventory management and order processing software enables efficient tracking and timely delivery of devices. Customer service skills are applied to address client inquiries and resolve issues, fostering trust and satisfaction. Additionally, knowledge of healthcare compliance and data privacy supports the secure handling of sensitive client information throughout the fulfillment cycle.