Job Details

Overview

Technical Support Representative (Mobile App Support) - Hybrid - Greenville, SC

Job category: Customer Service Representative (CSR)

Do you love everything technical? Do you have the patience and empathy to help others with their computers and devices? Do you want to grow your career with a company that rewards your hard work?

Whats in it for you

• $17.00 per hour, starting pay rate
• Monthly performance-based incentives, potential
• Onsite in our Greenville, SC office, then move to Hybrid from your Home Office
• Position as a Transcom employee (not an independent contractor)
• Paid vacation
• Pay options: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health benefits for you and your family (medical, dental, vision)
• 401(k) with employer match opportunities
• Employee Assistance Program
• Career growth and skill development opportunities
• Opportunity to work for a company passionate about people
• Career advancement

Responsibilities

• Engage with callers, actively listen, analyze, and diagnose technical issues
• Provide patient and empathetic support for time-sensitive technical issues
• Navigate multiple applications to research and resolve problems
• Multitask in systems while giving clear, step-by-step instructions
• Maintain calm in conflict and handle frustrated customers with service orientation
• Work independently in a hybrid onsite/home environment with a full-time schedule
• Handle high-volume inbound calls in a structured, focused manner
• Use a wired headset for the duration of the shift

Requirements

• At least 18 years old
• High School Diploma or equivalent
• Able to pass a criminal background check
• Live within a reasonable driving distance to Greenville, SC
• Able to start onsite and later transition to a hybrid schedule based on performance
• Full-time availability with overtime opportunities as needed
• Able to maintain strict adherence to the assigned schedule
• Shift flexibility, including evenings, weekends, and holidays
• Strong computer skills and typing ability (at least 30 wpm)
• Excellent English written and verbal communication
• Professional, courteous demeanor
• Ability to follow procedures and policies
• Ability to communicate clearly and exchange accurate information
• Experience with multitasking while on calls
• Ability to thrive in a fast-paced, high-volume environment
• Empathy and problem-solving mindset
• Ability to work in a call center setting with in-building onsite and remote hybrid work
• Preferred: previous call center experience, diabetes/medical background, and technical support or troubleshooting experience

Location and schedule

This role is located onsite at 650 Executive Center Dr., Greenville, SC 29615. It is a hybrid role based on performance. When you move to the hybrid phase, the following home-office requirements apply:

• Company provides equipment; a built-in webcam is required for training and meetings
• Secure, quiet, distraction-free home environment during shifts
• Private home office room with a door; no shared spaces
• Monitor must not face a window if the office is on the ground floor
• Hardwired internet (DSL, Fiber, or Cable) with Ethernet; no dial-up/mobile hotspot/satellite
• Minimum speeds: 20 Mbps download, 3 Mbps upload, ping < 100 ms

Life at Transcom

Transcom is a global customer experience specialist providing customer care, sales, technical support, and credit management services through a network of contact centers and work-at-home agents. We are 30,000+ specialists at over 90 centers across 28 countries, delivering services in 33 languages.

We are committed to our clients and to each other. We value teamwork, growth, and supporting communities. You are included from day one, and together we can achieve great things.

We are the voice of our clients. We are Transcom. We are passionate about people and look forward to meeting you!