Job Details

Field Service Technician

ITW Hartness is a world class secondary packaging equipment manufacturer headquartered in the beautiful suburbs of Greenville, SC. Founded on the premise of cutting-edge innovation and a relentless commitment to our customers, ITW Hartness' world class equipment is designed to our customers' goals of continuous improvement throughout the production process. The posted role supports the sale of packaging equipment in the Food, Beverage, and Personal/Household Care industries.

Take this opportunity to join a successful and enthusiastic global team where you can make a significant impact immediately. You will enjoy a competitive salary and generous benefits that includes health, dental, life and LTD insurance, 401k (with match), and a 100% tuition reimbursement program for those who qualify. Our health and wellness offer high family value (lower deductibles/maximum out of pocket/co-pays) and our 401k/retirement planning program is top tier.

This position, Field Service Technician, supports the success of the organization by providing world class technical service and support to our customers. This position will demonstrate excellent technical repair, installation, start-up and troubleshooting to the ITW Hartness product lines and Meurer equipment. This position will support the customers of ITW Hartness team by providing on-site support while collaborating cross-functionally and exceeding customer service expectations. As a key member of the Field Service Team, our goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability of ITW Hartness.

Roles and Responsibilities:

• Provide excellent customer service and support during field visits, and tie workflow to schedules to ensure maximum efficiency.
• Satisfy customer needs by making appropriate recommendations and using appropriate field automation systems, procedures, and protocols.
• Perform Field Service(s) supporting ITW Hartness and/or ITW Meurer machinery.
• Able to make required adjustments, performing audits, installing upgrades, and follow-up operator training. (mentions first half of this one in above description)
• Provide status reports of the ongoing project and future projects, document all installations, inspections, and repair work, in accordance with documented contra cultural requirements.
• Make a complete backup of all software, programming, or configuration changes that were made during the customer visit.
• Work with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge.
• Participate actively in the promotion and sale of parts and services.
• Manage customer relationships by going the extra mile and representing ITW Hartness with pride and professionalism in-line with company Culture and Values.
• Perform in-house, on-site, and/or telephone troubleshooting, repairs, and support of equipment on an as-needed basis.
• Responds to emergency service calls as required.
• Other duties assigned.

Qualifications:

• AAS in Mechatronics, AAS in Electronics, Industrial Technology or Electrical Technology.
• Minimum 3 years of relevant experience in equipment maintenance and/or related field experience.
• Allen Bradley/RSLogix/RSLinx experience/Factory Talk knowledge.
• Critical thinking skills to diagnose problems and repair issues in an effective manner.
• Ability to troubleshoot basic software, networking, and operating system issues.
• Ability to read and understand electrical schematics.
• Able to demonstrate flexibility, sense of urgency, attention to detail, project management ability, and professionalism.
• Strong, effective communication skills.
• Strong PLC background, along with basic electrical troubleshooting.
• Strong mechanical and pneumatic components knowledge.
• Physical ability to regularly lift 35 lbs., bend, and twist, stand and/or walk for an entire 10 12-hour shift. Must be able to climb above floor level. Able to work overtime or travel with short notice.
• Capable, willing, and interested in traveling up to 70% - 80%, must have valid Driver's License and Passport able to travel both Domestic and International if needed.
• Previous experience with troubleshooting and repairing accumulation and case packing equipment is preferred.
• Displays genuine interest in helping the customer and solving their problems.
• Strong work ethic, drive to succeed, customer service orientation as well as strong organizational, communication, and interpersonal skills and ability to multi-task and meet deadlines in a fast-paced environment.