Job Details

This position reports to Collections Manager and, is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. This position will acts as the liaison between creditors and customers through managing overdue accounts. Other duties as assigned. Job Responsibility Support: Influence and advise customers on the payment options for debt recovery. Influence: Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines. Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments. Drive: Initiate and handle both inbound and outbound calling to collect a debt. Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, a...Collections, Agent, Remote, Technology, Payment