Job Details

Account Manager - State Farm Agent Team Member - Claims Specialist

ROLE DESCRIPTION:
As a Claims Specialist for Mike Livesay - State Farm Agent, you are vital to our daily business operations and customers success. You help sustain our agency through meaningful client relations and acting as a liaison between customer needs and claims processes.

RESPONSIBILITIES:

• Assist customers through the entire claims process - including but not limited to helping them file the initial claim, following up throughout the process and communicating with repair shops / restoration companies / etc.


• Build relationships with State Farm adjusters to establish rapport for future claims.


• Provide prompt, accurate, and friendly customer service to promote successful and long-lasting customer relationships.

• Experience in claim handling


• Experiencing managing client relationships preferred


• Excellent communication skills - written, verbal, and listening


• Able to anticipate customer needs


• Able to effectively relate to a customer

• Paid time off (holidays and personal/sick days)


• Salary plus commission/bonus


• Growth potential/opportunities for advancement within my agency