Job Details

Office Management:Manage day-to-day operations of the office, ensuring effective workflow and a professional environment. Oversee staffing, scheduling, and supervision of office employees including Tax Preparers and administrative personnel. Monitor and report office performance metrics, addressing any operational issues. Customer Service:Ensure delivery of exceptional client service throughout the tax season. Serve as the main point of contact for client concerns, resolving issues quickly and professionally. Maintain a clean, welcoming office environment that promotes positive customer experience. Compliance and Accuracy:Ensure adherence to all company policies and procedures. Maintain compliance with federal, state, and local regulations applicable to tax operations. Monitor return preparation accuracy and assist staff with technical or compliance-related questions. Staff Leadership and Development:Lead recruitment and onboarding of seasonal staff. Provide training, coaching, and per...Office Supervisor, Operations, Customer Experience, Supervisor, Operation, Leadership, Accounting, Business Services