Job Details

About the Job:

As a Team Shift Leader, you will be the driving force behind our team, inspiring energy and enthusiasm to uphold KFC's high standards. Your leadership will shine as you take charge, address customer concerns, and ensure every guest leaves with a smile. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is eager to take ownership and drive results.

Your Responsibilities:

• Prioritize customer satisfaction by implementing the KFC Connect Success Routine and addressing customer needs efficiently.
• Supervise Team Members in completing daily tasks while ensuring a clean and organized environment.
• Guarantee food safety, quality, and accuracy in every order.
• Quickly resolve customer complaints to maintain positive relations.
• Provide consistent feedback to the Restaurant General Manager (RGM) on Team Member performance.
• Deliver ongoing constructive and supportive feedback to Team Members.
• Actively engage in the training and development of Team Members.
• Handle conflicts effectively and collaborate with the RGM for resolution.
• Assist the RGM in screening potential Team Member candidates.
• Support Profit & Loss management by adhering to cash control and security procedures while maintaining inventory and labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the RGM in maintaining the facility and ensure compliance with health and safety standards.

Is This You?

• 1 year of restaurant or retail experience, with a preference for 3 months in a shift lead capacity.
• Familiarity with cash, security, inventory, and labor policies.
• At least 18 years old.
• Access to reliable transportation.
• Excellent communication, management, leadership, and organizational skills.
• Ability to physically handle up to 50 lbs.
• Strong attendance and punctuality are a must.
• Capable of operating a cash register and providing change as necessary.
• Basic math skills are essential.
• Commitment to customer satisfaction and adherence to health and safety standards.
• Passionate about promoting KFC's culture and values.
• Able to provide constructive feedback to team members.
• Execute shift duties with precision and efficiency.
• Champion equity, inclusion, and belonging within the workplace.
• Ensure a positive experience for teammates and customers alike.

Work Hard, Play Hard:

• Attractive Pay
• Complimentary meal each shift
• Tuition reimbursement and scholarship opportunities
• Flexible scheduling options - day, night, and evening shifts
• Paid vacation
• KFC Foundation Programs, including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program, and more!