Job Details

Quality Engineering Technician

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves livesand we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

The Quality Engineering Technician is responsible for managing and continuously improving our product failure/non-conformance, Corrective and Preventive Action (CAPA), and complaint handling processes.

This position is onsite in our Duncan, SC facility and reports to the Quality Team Manager.

What you'll do:

• Collaborate with customer facing teams to ensure accurate communication with customers regarding complaint status and resolution.
• Follow-up and verification of CAPAs to ensure no recurrence. Facilitate the closures of these in a timely manner.
• Work closely with cross-functional teams/areas: engineering, quality, manufacturing, customer service.
• Support internal and external audits by providing documentation and participating in audit activities as needed.
• Oversee the intake, documentation, and resolution of customer complaints, ensuring compliance with internal procedures and regulatory requirements.

Who you are:

• Associate's degree in Engineering, Quality Management, or a related field.
• 3+ years of experience in quality assurance, preferably in a manufacturing or regulated industry.
• Strong knowledge of CAPA processes, root cause analysis tools (e.g., 5 Whys, Fishbone), and complaint handling procedures.
• Proficiency in quality management systems and tools (e.g., QMS software, Excel, data analysis).
• Demonstrated experience in customer facing interactions and conflict resolution.

It would be a plus if you also possess previous experience in:

• Customer Service
• Knowledge of the following software/systems: Veeva, SAP, Magic, Salesforce.
• Technical writing

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.