Job Details

TRULEO CUSTOMER SUCCESS SPECIALIST

TRULEO is an Agentic AI platform trusted by over 1,100 agencies. Designed to support patrol, investigations, and command staff, TRULEO automates key workflows, including report writing and generating department intelligence, and helps solve more cases with AI-powered witness interviews and case summarizations.

What You'll Do

1. Develop strategies for customer growth, adoption, and retention.
2. Build strong, long-term relationships with departments by providing consistent value and proactive support.
3. Review customer feedback, track feature requests, and share insights with product and engineering teams.
4. Drive the resolution of any escalations and ensure customers remain updated on progress.
5. Identify risks and red flags early and collaborate internally to create action plans.
6. Partner with customers to define and achieve their goals using TRULEO's platform.
7. Analyze engagement data and customer metrics to measure success and guide improvement.
8. Share customer wins, adoption stories, and updates with company leadership.

Who You Are

• 3+ years of experience in Customer Success or Account Management at a tech startup.
• Proven track record of building and nurturing strong customer relationships.
• Skilled at defining customer goals and creating clear action plans to achieve them.
• Highly adaptable, self-motivated, and able to thrive in a fast-paced environment.
• Excellent communication and problem-solving skills, with a customer-first mindset.
• Willingness to occasionally travel on-site with customers and attend conferences.
• Must be based in Greenville, SC.