Job Details

L&D is a small, yet impactful group. A passionate group of educators, we are keen on delivering high-quality learning to the ServiceChannel ecosystem of clients, partners, and employees. We have high expectations and enlarged visions of expanding what L&D can offer. The right candidate will help L&D execute those visions while bringing in their own unique perspectives.

About the Position:

The Client Trainer is responsible for educating our customers on the use and benefits of the ServiceChannel platform. The ideal candidate will be a confident public speaker and a devoted educator who is passionate about helping customers succeed on their facilities management journey using our software.

Key Responsibilities:

• Conduct training sessions for customers on how to use the ServiceChannel platform effectively via virtual platforms, while maintaining a positive and professional relationship with customers to enhance their learning experience.

• Assess customer needs and tailor training sessions while in session, as appropriate.

• Evaluate the effectiveness of training sessions and materials and provide improvement suggestions as necessary.

• Record and edit training videos for clients, including closed captioning when necessary.

• Update training timesheets and notes on a weekly basis.

• Assist in analytical data gathering to make data-driven improvements to training programs.

• Assist in updating training curricula, training standard operating procedures, and other learning operational content, as needed.

• Provide feedback to the product team on software improvements based on customer input and training experiences.

• Attend Learning & Development annual offsite in person.

• Travel to customer locations for on-site training.

• Stay current with the latest educational and training techniques.

Qualifications:

• Bachelor's degree in education, Instructional Design, or a related field; or equivalent work experience.

• Proven experience as a trainer, teacher, facilitator, or a similar role, preferably in the technology space.

• Experience with an array of remote training tools (MS Teams, Zoom, Citrix, etc.).

• Excellent interpersonal and communication skills with the ability to present complex information clearly and concisely.

• Ability to quickly learn and master new features and incorporate them into training curricula.

• Experience developing training materials and educational content.

• Patience and empathy to assist customers with varying levels of technical proficiency.

• Strong organizational skills with the ability to manage multiple training sessions and materials.

• Willingness to sporadically travel for in-person training sessions.

Preferred Skills:

• Prior experience training users on software applications.

• Certification in training or a relevant field.

• Familiarity with the facilities management industry.

• Familiarity with the software development lifecycle and general concepts.

• Travel: Up to 5% annually to other ServiceChannel offices, events, or conferences.

#LI-CS23

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe's, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world's most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at ...@fortive.com.

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

The salary range for this position (in local currency) is 56,900.00 - 105,700.00

This position is also eligible for bonus as part of the total compensation package.

The salary range for this position (in local currency) is 56,900.00 - 105,700.00

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at ...@fortive.com.