Job Details

As a Digital Banking Analyst, you'll play a key role in ensuring the smooth operation and continuous improvement of our online and mobile banking platforms. Working under the direction of the Digital Banking Director, you'll support the delivery of innovative digital solutions that enhance the customer experience across all banking channels. From troubleshooting and testing new features to collaborating with internal teams and vendors, you'll help drive reliability, compliance, and innovation in our digital banking environment. This is a hands-on role where your expertise will directly impact how customers interact with the bank every day. What You'll Do. Ensure daily functionality and reliability of digital banking systems. Act as the primary liaison with key vendors to resolve issues impacting availability, processing, or customer experience. Troubleshoot and research reported defects, coordinating fixes and enhancements. Participate in testing and sign-off for defect resolutions, ne...Banking, Digital, Analyst, Customer Experience, Technology