Job Details

Monitor all supported wireless infrastructure and provide level-one troubleshooting to ensure system stability. Create, track, and manage trouble tickets for system alarms, ensuring proper documentation and timely resolution. Communicate with customers, field technicians, and internal teams to provide updates, resolve issues, and follow up on service requests. Ensure that contractual Service Level Agreements (SLAs) are met by coordinating and following up with local personnel for prompt issue resolution. Assist in data collection and trend analysis to identify recurring issues and proactively address potential system failures. Assist in the process of auditing and updating equipment configurations in the monitoring system to reflect current DAS system configurations. Maintain and update NOC site documentation to ensure accurate information is available for all supported systems. Mentor regional technicians on proper ticketing procedures and driving best practices for incident resolutio...Technician, Network Operations, Field Technician, Technical Support, Technology