Job Details

Overview

We are seeking an IT Project Manager to lead projects and grow our IT department. This individual will oversee the maintenance and advancement of company systems and ensure that all IT operations meet the highest standards of security, efficiency, and customer service. The IT Project Manager will report directly to ownership and work collaboratively with other executives to align technology solutions with the company's strategic goals.

Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. We help businesses with computers, servers, cyber security, telephones, copiers, faxes, printers and other technology solutions. As a family-run business we treat all our employees like family and can't wait to grow our qualified team.

Responsibilities

• System Maintenance and Uptime: Oversee maintenance and ensure smooth, up-to-date operation of company IT systems and services. Manage internal systems including ConnectWise, CEO Juice, FM Audit, and any other systems assigned to you (excluding e-automate).
• Security and Risk Management: Protect company data and IT infrastructure by developing, updating, and enforcing IT security policies; monitor for vulnerabilities and respond to incidents.
• Project Management: Develop and manage IT projects, ensuring delivery on time and within budget.
• Vendor Management: Communicate with internal and external vendors and advisors to meet IT needs efficiently and cost-effectively.
• Technology Strategy: Evaluate and recommend new technologies that align with the company's business objectives.
• Inventory and Documentation: Maintain an up-to-date inventory of all computer equipment and IT assets, and document Standard Operating Procedures (SOPs) for processes.
• Data Recovery and Security: Maintain up-to-date backups of critical software, implement secure recovery plans, and ensure access to passwords and sensitive data by ownership as appropriate.
• Customer-Facing IT Support:
  • New Customer Onboarding
  • Apply systems analysis techniques and procedures for each IT customer
  • Design, develop, test, and modify computer systems and software as needed
  • Provide support for industry-specific software (e.g., Papercut) and maintain customer satisfaction post-sale
  • Quarterly Business Reviews (QBRs) will be delegated by ownership
• Sales Collaboration: Work closely with the Sales Team to assist with customer service needs and report any customer complaints or service issues promptly to the appropriate Sales Manager or Ownership.
• Training and Expertise: Continuously train to remain an expert in all MBS-supported software and services.
• Communication and Professionalism: Maintain open, professional communication with ownership, employees, and customers; deliver paperwork, presentations, and reporting on schedule; be punctual for work and all meetings.

Qualifications

• 5+ years of experience in the IT field
• 5+ years in a management position
• Experience with installation, configuration, and monitoring of small networks and firewalls
• Experience with MSP environments
• Experience supporting users with Office 365 applications (including MS Teams)
• IT-related Associate or Bachelor's Degree

Compensation and Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) with company match
• Company-paid Life Insurance
• Paid Time Off plus Paid Holidays
• Annual raises
• Employee Assistance Programs
• Training and Development Opportunities
• Presidential Club trips for top performers (past destinations include Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, Canary Islands, Scotland, and Key West)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• IT Services and IT Consulting