Job Details

Responsibilities

Job Title: Jr. Systems Engineer

Reports to: Director of Software

FLSA Status: Exempt

Job Summary

Be part of a revolution in healthcare AI. Deploy cutting-edge solutions and empower medical professionals.

As a Junior Systems Engineer on the Service & Installation team, you will play a vital role in delivering DeepHealth's lifesaving AI technologies into the hands of those who need it most. You'll be responsible for:

• Seamless Implementations: Install and configure DeepHealth's softwaref or AI in medical imaging, ensuring smooth integration with the customer's existing IT infrastructure.

• Dedicated Customer Support: Become a trusted resource for DeepHealth's customers, troubleshooting technical issues and providing expert guidance.
• Process Improvement Champion: Collaborate with the rest of the Service and Operations team to refine internal workflows and enhance customer experience.

Essential Duties and Responsibilities

• Prepare, perform, and maintain customer installations of our advanced AI medical imaging software, ensuring seamless integration with existing IT infrastructure.
• Gather customer requirements and installation environment details for smooth, efficient deployments.
• Monitor existing installations and respond to issues as necessary.
• Provide expert technical support to customers and partners, troubleshooting and resolving incidents.
• Follow existing SOPs and improve upon them as needed
• Contribute to continuous improvement of the Delivery and Implementation team's workflows, aiming to streamline processes and enhance customer experience
• Be adaptable and available to support customers outside of regular working hours (on-call rotation may be required).

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

• Degree in Informatics, Computer Science, or equivalent.
• Basic knowledge of Networking, and Security.
• Hands on experience with Linux shell and shell scripting, Linux tool chain installation, upgrade and maintenance.
• Excellent verbal and written English communications skills.
• Self-starting: ability to manage time and priorities.
• Pro-active: eager to resolve issues and propose and implement improvements
• Attention to detail; working with high levels of accuracy
• Ability to manage customer relations in a complex environment.
• Experience in communicating with technical and non-technical staff to resolve issues.

Preferred Experience

• Experience with bash or python scripting
• Experience managing Docker based deployments
• Experience with medical environments or imaging (particularly DICOM, PACS).
• Experience with Python, software development, DevOps methodologies.
• Experience with cloud and on-premises deployments.
• Experience writing software tests

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone, electronically, and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Consistently adheres to the time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.

** Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Working Environment

Remote.