Job Details

Overview

Join to apply for the Director, Professional Services role at Harris Computer.

We are seeking a dynamic and results-oriented Director of Professional Services to lead our project implementation team. This strategic role is responsible for the overall success of our professional services organization, which includes a blended team of onshore and offshore resources. The Director will have full ownership of the department's P&L, the continuous improvement of our implementation methodology, and the ultimate success and satisfaction of our local government clients. The ideal candidate has a proven track record in enterprise software deployment, financial management, and building high-performing, customer-focused teams.

Responsibilities

• Financial Management & Profitability (P&L): Assume full P&L responsibility for the Professional Services department, including revenue forecasting, margin analysis, and expense management.
• Develop and manage annual departmental budgets, setting and tracking against key financial targets.
• Optimize resource allocation and utilization across onshore and offshore teams to maximize billable hours and ensure project profitability.
• Oversee the creation and approval of Statements of Work (SOWs), project proposals, and change orders, ensuring accurate scoping, pricing, and risk assessment.
• Provide regular financial performance reports to the executive leadership team, highlighting key metrics, successes, and areas for improvement.
• Implementation Methodology & Operational Excellence: Own, refine, and enforce the company's software implementation methodology to ensure consistent, predictable, and high-quality project delivery.
• Develop and maintain a library of best practices, standard operating procedures (SOPs), project templates, and knowledge-base articles.
• Establish, monitor, and report on KPIs for the services organization, such as time-to-go-live, budget vs. actual, CSAT, and project margin.
• Champion a culture of continuous improvement, leveraging project retrospectives and client feedback to enhance processes, tools, and team skills.
• Effectively manage a blended delivery model, ensuring seamless communication, collaboration, and quality control between onshore and offshore resources.
• Customer Success & Strategic Relationships: Act as the executive sponsor for key client implementations, building strong relationships with senior stakeholders in local government.
• Serve as the primary escalation point for critical project issues, driving resolutions and client satisfaction.
• Partner with Sales on pre-sales activities and with Customer Support to ensure a smooth transition from implementation to long-term support.
• Drive customer referenceability and loyalty by delivering exceptional implementation experiences that lead to high software adoption and ROI.
• Provide strategic guidance to clients on how to leverage our solutions to meet operational and community-facing goals.
• Team Leadership & Development: Lead, mentor, and inspire a geographically distributed team of project managers, implementation consultants, and technical specialists.
• Foster a collaborative, inclusive, and high-performance team culture.
• Set clear goals and objectives; manage performance through coaching, feedback, and formal reviews.
• Develop career paths and training programs to keep the team's skills current with products and industry best practices.
• Oversee recruitment, hiring, and onboarding of new team members.

Qualifications

Required

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
• 10+ years of experience in professional services, consulting, or project management within an enterprise software (SaaS/On-Premise) company.
• 3–5 years in a leadership role with direct management of a team of 10 or more.
• Demonstrable experience managing a departmental P&L, including budgeting, forecasting, and resource utilization management.
• Proven experience managing and collaborating with offshore or distributed teams.
• Excellent understanding of project management principles and software development life cycles.
• Exceptional client-facing and interpersonal communication skills, with the ability to engage with C-level executives and senior government officials.

Preferred

• MBA or other advanced degree.
• Experience with software for the public sector (local, county, or state government).
• Project Management Professional (PMP) certification or similar credentials.
• Experience with Professional Services Automation (PSA) tools (e.g., Kantata, FinancialForce, NetSuite OpenAir).
• Track record of developing and scaling a professional services organization through growth.

About Harris Computer

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals across North America, Europe, Asia and Australia.

Our employees enjoy a casual work environment with a comprehensive benefit package and opportunities for growth. We foster an award-winning culture and encourage ongoing learning.

Job Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Consulting, Information Technology, and Sales
• Industries: Software Development