Job Details

Project Manager, Direct Mail Operations (SC)

Company Overview: At Amsive, our people are our first priority. We're a full-service performance marketing agency offering services across the entire direct and digital marketing landscape. We have been a leader in print production for over 40 years. Our team brings innovative marketing materials to life through world-class print production and operations management.

We invest in you with on-the-job training, competitive benefits, paid holidays, paid time off, and career advancement opportunities across our agency. Amsive cares about the results of our work and team-wide collaboration. We foster big ideas with printing facilities that are temperature controlled, bright, and clean. Join a team that takes pride in its work, knowing that results matter as we boldly advance the future of print marketing together.

This is an ONSITE NON-REMOTE role located in Greenville, SC. We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.

Summary/Objective:

The Project Manager, Operations is a key member of the Operations department in the Direct Mail division, responsible for supporting client relationships through planning and executing all aspects of direct mail projects. The Project Manager ensures that all aspects of projects are fulfilled correctly and on time for Amsive's direct mail clients with a medium degree of complexity.

Essential Functions:

• Manage all aspects of direct mail projects for assigned clients, including intake, documentation, timelines, work instructions, quoting and inventory ordering, quality control and invoicing.
• Work closely with internal departments such as: production scheduling, estimating/purchasing, data services, creative and others
• Be an advocate for the client within Operations working to ensure the quality and accuracy of work completed.
• Support Senior Project Manager in handling more complex clients.
• Maintain documentation of customer requirements and keep detailed, accurate records of changes to client processes.
• Verify and proactively communicate project status to clients
• Create project plans, specifications, and job instructions for all necessary departments
• Achieve a strong knowledge of:
  • Amsive's enterprise resource planning software
  • Direct mail production and art specifications
  • USPS policies and procedures
  • Internal processes
  • Client programs and requirements
• Create production samples for in-house and client use
• Monitor inventory and postage levels for assigned clients, to avoid project delays
• Provide reporting as needed
• Build and maintain relationships with assigned clients and internal stakeholders
• Execute change management process as needed to ensure quality and capture associated costs
• Mitigate client issues effectively following escalation procedures on any issues that may arise
• Assist Sales team with Statement of Work documentation, as needed

Skills, Experience and Qualifications:

• At least 2 years' experience as a Project Manager or Project Coordinator in industry.
• Bachelor's Degree or equivalent mix of education paired with relevant experience in similar role.
• Relevant industry experience preferred.
• Able to be a team player through relationships, cross-training and back up other teams' members as needed.
• Ability to learn and understand the USPS regulations for the Print, Direct Mail, Direct Marketing, Advertising and Business Services related industry.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office application software.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive's continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws.