Job Details

Senior Workforce Management Analyst

Our work matters. We help people get the medicine they need to feel better and live well. It fuels our passion and drives every decision we make. The Senior Workforce Planning Analyst is responsible for analyzing, modeling and reporting for a multi-channel workflow queue movement environment. Responsibilities include modeling, analyzing and developing reports for operations departments, leading the assessment and analysis of planning and workflow improvement, long range forecasting, budgeting and hiring plans and operational strategic planning initiatives, partnering with department leaders to develop budget staffing requirements, developing employee, supervisor, department and operations level production reporting, providing feedback, coaching and training to support associate and workforce planning analyst development, and other duties as assigned.

Minimum qualifications include a bachelor's degree in business or related area of study, or equivalent combination of education and/or relevant work experience, HS diploma or GED is required, 5 years of work experience in data or statistical analysis in a production, call center or pharmacy environment, and experience with workforce planning software (IEX, VERINT, NICE). Must be eligible to work in the United States without need for work visa or residency sponsorship.

Additional qualifications include the ability to develop presentations for senior level management and the ability to lead and direct department activities.

Preferred qualifications include understanding, complying with and attesting to the security responsibilities and security controls unique to their job, complying with all applicable legal, regulatory, and contractual requirements and internal policies and procedures, being able to perform the essential functions of the job, and being able to perform reasonable accommodations in accordance with the law.