Job Details

Customer Service Technician

SRG4 offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire, and executive search services. SRG4 utilizes an innovative approach to identify and qualify talent that is unique to the Staffingindustry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Bring Comfort Home - Help Patients Live Healthier Lives!

Title: Customer Service Technician
Location: Greenville, SC (covering upstate SC)
Industry: Healthcare
Salary: $18-19.50 / hr base + quarterly bonus potential
Schedule: Mon-Fri 8AM-5PM plus on call rotation outside of normal business hours
Employment Type: Permanent / Direct Hire

Overview:
Join a nationally recognized leader in home healthcare services that connects patients with the life-sustaining medical equipment and support they need. As a Customer Service Technician, you'll be the vital link between patients, caregivers, and providers - ensuring equipment is delivered, installed, and explained with compassion and precision.
This hybrid role blends hands-on technical support (delivery, setup, and light repair of oxygen concentrators, hospital beds, and mobility equipment) with customer service excellence (intake coordination, insurance verification, and physician communication). No two days are the same - your work directly impacts the health and comfort of patients across your community.

Responsibilities:

• Deliver, set up, and maintain home medical equipment, oxygen systems, and mobility aids.
• Educate patients and caregivers on safe use and care of equipment.
• Coordinate with physicians, hospitals, and referral sources to ensure accuracy of orders.
• Verify insurance coverage and assist with necessary authorizations.
• Complete delivery forms, intake paperwork, and maintain accurate patient files.
• Provide service to walk-in patients and support office operations as needed.
• Participate in on-call rotation for after-hours patient support.
• Safely operate company or personal vehicle for deliveries (mileage reimbursement provided).

Qualifications:

• High school diploma or GED required.
• Valid driver's license with a clean driving record.
• 1+ year of experience in customer service, delivery/setup, or healthcare support preferred.
• Strong computer skills (Microsoft Outlook, Word, Excel) and comfort with intake/order management systems.
• Ability to lift and carry 65 lbs. repeatedly (oxygen tanks, concentrators, beds, wheelchairs).
• Mechanically inclined and able to troubleshoot equipment.
• Excellent communication, organization, and multi-tasking skills.
• Must pass background check and drug screen.

Why You'll Love This Role:

• Purpose-Driven Mission - Help patients live healthier, more comfortable lives at home.
• Hybrid Impact Role - Combine customer service, medical coordination, and hands-on technical skills.
• Competitive Pay + Bonus - Earn $18-$19.50/hr plus up to $1,000 quarterly performance bonuses.
• Supportive Team Culture - Work alongside healthcare professionals and patient-first teammates.
• National Stability, Local Heart - Experience the backing of a nationwide leader while serving your community.
• Growth & Development - Build skills across patient care, logistics, and healthcare operations.
• Comprehensive Safety Standards - Full training and PPE provided for your protection.

If you're ready to use both your customer service skills and your hands-on abilities to make a difference in people's lives, we want to hear from you! Apply today and start your career helping patients where they need you most - at home.

ADA/EOE
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