Job Details

Fraud Detection & Analysis:Reviews & researches suspected fraud notices for all areas received through internal and external sources to determine fraud. Investigates fraud activity, reports, and documents as required per regulatory guidance for each fraud type. Identify fraud patterns and communicates trends to management. File/ Research and Understand 'disputes/returns' for POS, ATM, Wire, ACH, Online transactions, Checks, etc. Report 'real time' fraud-related activity; ensuring that the affected UCBI area/branch is notified. Ensure the investigation of all accounts assigned and make sure all efforts are recorded in Financial Intelligence platform (Verafin). Customer Interaction: Interacts with customers either victimized or suspected of fraud and performs appropriate actions required based on the case type while providing a positive customer experience. Employ letter, phone, and e-mail contact with customers/branches throughout the investigative process. Collaboration & Reporting: Wo...Financial, Investigator, Customer Experience, Fraud, Relationship Manager, Skills, Business Services