Job Details

Job Posting

Essential Functions:

1. Provide expert guidance on pain and symptom management tailored to individual patient needs and actively contribute to enhancing patient comfort and dignity during end-of-life care.

2. Collaborate directly with nurses and hospice staff to develop effective, cost-conscious medication care plans.

3. Educate healthcare professionals and caregivers on medication usage and adverse event prevention.

4. Accurately document clinical interventions and patient outcomes in electronic health systems.

5. Maintain and update patient medication profiles and records in accordance with HIPAA and regulatory requirements.

6. Consistently meet or exceed expected productivity benchmarks.

7. Demonstrate exceptional communication and interpersonal skills in a remote or hybrid work environment.

8. Maintain a professional, empathetic tone in all patient and team interactions.

9. Engage with a multidisciplinary care team in a fast-paced call center environment.

10. Support team success through shared learning, collaboration, and knowledge sharing.

11. Participate in weekend rotations and contribute to team coverage as needed.

Marginal or Additional Functions:

1. Protects company's intellectual property and the privacy of customers' and patients' data.

2. Performs other related duties as assigned or apparent.

Supervisory and Managerial Responsibility:

This position does not have supervisory or managerial responsibilities.

Knowledge, Skills & Abilities:

Education, Licensure or Certification:

PharmD or B.S. in Pharmacy from an ACPE-accredited school of pharmacy

Active pharmacy license in home state (Pennsylvania or Tennessee)

Pharmacy licenses in other states or willingness to obtain additional licenses

Work Experience or Related Experience:

Experience in hospice, palliative care, or oncology settings preferred

Previous experience working in a call center or remote clinical consultation environment preferred

Familiarity with pharmacy benefit management (PBM) services preferred

Specialized Knowledge, Skills & Abilities:

Demonstrates competency in equianalgesic dosing, generic and therapeutic substitution, formulary management and prior authorization procedures

Demonstrates understanding, competency and adherence to all state and federal pharmacy practice rules and regulations

Strong clinical assessment and decision-making skills

Excellent written and verbal communication skills

Proficient typing and computer skills are paramount to employee satisfaction and success while fulfilling responsibilities

Excellent listening skills

Proven ability to manage multiple projects simultaneously while paying strict attention to detail

Ability to maintain confidentiality, and to exercise discretion and good judgment

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Commitment to delivering high-quality, compassionate patient care

Proficient in Microsoft Office tools and electronic health record (EHR) systems

Equipment:

Working knowledge of a PC, business and communications software (MS Office) and web-based tools is required

Travel Requirements and Conditions:

Limited travel may be required

Work Environment, Conditions, and Demands:

Work is performed in a remote or hybrid office environment.

Remote work Internet Policy Requirements:

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Physical Requirements and Demands:

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.

This position entails a high level of work performed at a computer terminal and telephone or headset equipment throughout the day

Regular eye-hand coordination and manual dexterity is required to operate office equipment

Ability to lift up to 30 lbs.

Additional Position Information:

No additional information is applicable

Equal Opportunity Employer