Job Details

Call Center Position

Position Summary

Assisting patients with placing meal orders via the Room Service Choice system. Answer basic diet questions related to the patient's diet order. Assists with communication between the Registered Dietitians, patient and other staff involved with patient's diet. Stock nourishments (snacks, beverages) in facility units as assigned. Collects patient meal trays on designated units and records patient meal and/or supplement intake.

Other duties as required (during Call Center downtime): Assisting Food service team wherever needed.

Minimum Requirements

• High School Diploma
• 0-3 years' experience

Preferred Experience

• 3 years' experience in Foodservice or Healthcare

Preferred License/Registration/Certifications

• ServSafe Certification

Core Job Responsibilities

• Assists patients in completing menu selections in compliance with prescribed diet, as assigned by dietitian and/or physician.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies or sensitivities, cultural, ethnic, and religious preferences.
• Stock nourishments (snacks, beverages) in facility units as assigned.
• Collects patient meal trays on designated units and records patient meal and/or supplement intake.
• Must be able to withstand an 812-hour shift of standing, walking, stooping, and bending.
• Must be able to make accurate decisions clearly and quickly in a busy environment.
• Must communicate well with patients and staff and cope with their needs positively