Job Details

Benefits:

Bonus based on performance

Job Summary

We are seeking an experienced Call Center Team Leader to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.

Responsibilities

Train, and manage call center employees capable of providing excellent customer service

Oversee call center operations, making improvements to telephone skills and other procedures

Create goals and objectives for the call center and document performance using key performance indicators

Develop and implement policies and procedures that maximize productivity

Prepare and present reports on call center statistics to upper management

initiating calls to potential customers or existing clients, schedule appointments and often utilizing pre-written scripts to guide the conversation and achieve specific campaign goals.

Qualifications

High school diploma/GED is required, college experience is preferred

Previous experience as a call center team leader preferred

Strong grasp of customer service metrics and key performance indicators in a call center setting

Highly skilled in Microsoft Office

Excellent verbal, written, and interpersonal communication skills