Job Details

Overview:

Brio Aesthetics is seeking a motivated, service-driven leader who brings ownership, initiative, and attention to detail to every aspect of their work. This non-clinical administrative position is responsible for coordinating the day-to-day operations of our luxury aesthetics division-ensuring seamless execution, exceptional client service, and a consistently uplifting environment. The ideal candidate leads by example, takes pride in high standards, and works proactively to support both team performance and patient satisfaction.

Essential Functions:

Operational Oversight

• Manage daily operations, including team scheduling, facilities upkeep, and assisting at the front desk when needed.
• Maintain retail and clinical inventory, including samples, placing timely supply orders and monitoring product usage and turnover.
• Evaluate the performance and relevance of current product offerings, while actively researching industry trends, emerging treatments, and client preferences to identify and recommend new product lines that align with Brio's elevated brand and client needs.
• Foster relationships with vendors and reps that align with the Brio brand.
• Ensure smooth delivery of services that meet Brio's high standards of safety, professionalism, and excellence.

• Support onboarding, training, and daily engagement of nurse injectors, aestheticians and team.
• Foster a collaborative and professional culture that reflects Brio's values of excellence, trust, and hospitality.
• Help facilitate internal team-building experiences and coordinate with administrative support as needed.
• Participate in performance feedback and coaching efforts in partnership with leadership.

• Take personal ownership of the Brio client experience-ensuring every interaction reflects warmth, professionalism, and attentiveness.
• Manage client concerns, follow-up communication, and satisfaction tracking with confidence and care.
• Identify opportunities to improve the client experience and implement systems to elevate the service experience.

• Partner with the Manager, Marketing and team to plan and execute seasonal promotions, events, and client communications.
• Collaborate with Manager, Marketing and team on creative offerings such as package deals, discounts, or loyalty incentives.
• Oversee the coordination and day-of execution of events to ensure excellence in both operations and presentation.

• Act as content expert for the Boulevard platform-maintaining services, packages, discounts, and documentation workflows.
• Support training and troubleshooting to ensure system accuracy and ease of use for the entire team.

• Coordinate with Finance Team to monitor costs related to inventory and purchasing; recommend cost-effective options while maintaining brand quality.
• Support revenue growth through upselling, service optimization, and front desk performance.
• Track promotion and retail performance, reporting data and recommendations to leadership.

• Associate's or Bachelor's degree in Business, Healthcare Administration, Hospitality, or related field preferred.
• Minimum 2 years of experience in healthcare, wellness, retail, or aesthetics operations in a leadership or supervisory role.
• Proven ability to manage details, take ownership, and follow through without needing constant direction.
• Exceptional organizational, communication, and interpersonal skills.
• Familiarity with client management or booking platforms (e.g., Boulevard) is a plus.
• Service-oriented mindset with a drive to improve, elevate, and create a positive experience for patients and staff alike.

• Primarily office/clinic-based with a mix of sitting, standing, and walking.
• Occasional lifting up to 40 pounds and physical tasks related to event setup or supplies.
• Exposure to clinical risks such as airborne particles or bodily fluids may occur in the office environment.