Job Details

Field Services Technician– Communications Systems This role combines remote work with on-site client support. We are seeking a skilled Field Services Technicianto support the installation, configuration, maintenance, and servicing of communications systems, servers, workstations, and related electronic equipment.This role combines remote work with on-site client support. Responsibilities Troubleshoot, repair, and resolve operational issues in coordination with the Network Operations Center, escalating as necessary. Provide on-call coverage during evenings and weekends. Conduct preventive maintenance, including inspections, cleaning, and repairs of workstations, servers, and communications equipment. Support deployment, relocation, and upgrades of PSAP sites within the Next Gen911 system. Coordinate with subcontractors and participate in construction meetings with contractors and customer representatives. Prepare Statements of Work and cost estimates for deployment and move activities. Lead on-site technical efforts and oversee subcontractor personnel during installations. Install, configure, and test electronic equipment (e.g., routers/switches, managed PDUs, Windows workstations, IP telephones, IP-to-serial converters) following established procedures. Provide accurate and timely project updates to management and customers. Track work and preventive maintenance activities in the web-based ticketing system. Manage inventory and maintain spare equipment stock. Participate in special projects as assigned. Qualifications Associate degree in a technical field (networking, IT, or related discipline), or equivalent combination of education, certifications, and experience. 3–5 years of experience installing, configuring, and testing IP networking systems. Knowledge of Windows, Linux, server virtualization, and Cisco routing/switching preferred. Itis the policy of GCR to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.GCR is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population.