Job Details

Career Summary

As General Manager (GM) at Soul Yoga, you will be responsible for elevating the guest experience, managing teaching and front-of-house teams, and leading operational excellence across both studios. You'll work cross-functionally with directors, instructors, and team leads to develop and implement business strategies, optimize programming, and ensure a consistent and magical guest experience. This role involves overseeing all aspects of studio operations, coordinating teaching programs (e.g., workshops, retreats, 200/300TT), resolving escalations, creating and refining internal processes, and tracking key performance metrics to drive growth

We value our team and are proud to offer a variety of perks to support your well-being and growth. This position includes the following benefits in addition to your hourly rate:

• Performance-based incentives (based on new memberships)
• Free Soul Yoga membership
• Paid time off (PTO)
• Employee discounts
• Dental insurance
• Vision insurance
• Medical insurance

Assigned Location

Team members will be based at either the Five Forks or Downtown studio based on business needs.

Performance Management

• Lead YES Team leads to achieve or exceed revenue goals.
• Monitor budgets, sales, and reporting.
• Ensure team alignment with company mission, vision, and values.

Operations Management

• Oversee merchandise, facilities, marketing compliance, and SYS standards.
• Build community presence and local business relationships.
• Audit inventory, cash handling, cleanliness, and shrink control.

Staffing & Employee Relations

• Coach managers to build high-performance teams.
• Manage hiring, promotions, development, and employee relations.

Customer Retention

• Grow the member base by 25% and maintain churn below 5%.
• Develop studio-specific customer retention tools.

Reporting & Leadership

• Report directly to the Owners/Directors.
• Ensure team and studio efficiency while delivering an exceptional guest experience.

Daily Duties

• Oversee teaching schedules and class coverage.
• Serve as point of contact for teachers, payroll, and operations.
• Ensure FOH is fully staffed and stepping in when needed.
• Check in with teachers post-class for feedback and support.

Weekly Duties

• Lead/coordinate workshops and class schedule updates.
• Audit teacher/class experience (min. 4 classes/week).
• Join and occasionally lead the weekly Thursday team huddle.
• Coordinate contracts and update event pages (MBO).
• Meet weekly with Assistant Studio Manager (YES TL).
• Handle onboarding, payroll, reports, and issue resolution.

Monthly Duties

• Send “What's Happening” team updates.
• Collaborate with Marketing on promos, flyers, and web updates.
• Maintain calendar of events/workshops.
• Track apparel/snack inventory and manage branded gear orders.

Quarterly Duties

• Co-lead team meetings and class schedule reviews.
• Analyze data, provide strategic feedback, and review program performance.

Annual Duties

• Conduct teacher and staff reviews twice annually.
• Coordinate holiday and anniversary events.
• Handle cancellations and updates related to trainings and holidays.