Job Details

JOB TITLE: Lead Analyst, Supply Chain Systems

GENERAL DESCRIPTION:

As the Lead Analyst, you will serve as the liaison between Sunland operations and technical delivery teams. This position performs IT service management processes, supports business process improvement, maintains ongoing customer relationships, configures supply chain systems, writes functional specifications for new development and system enhancements, and performs and coordinates quality assurance testing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned.

• Support implementations by developing documented implementation plans, configuring supply chain systems, training users, and providing post-implementation support.
• Assume a leading role in business relationship management process for the information systems component of the company's business. Provides informed feedback to assess and promote understanding, facilitates business decision-making processes. Captures and disseminates technical and business information.
• Elicits and analyzes requirements - both functional and non-functional. Writes functional specifications with complete use cases for complex new development, documents system enhancements and defects, accurately reflecting customer requirements and priorities.
• Perform integrated quality assurance testing on system changes and works with end users to perform user acceptance testing system changes prior to production deployment.
• Provide end-to-end training to users of supply chain systems.
• Provide site-support to assigned business operations centers and support resolution of data-related problems with supply chain management systems.
• Participate in Sunland's business development process; analyze client requirements, perform system demonstrations, determine fit and customizations, develop proposals, develop supporting data for cost estimates, and to present Sunland's capabilities and solutions to client prospects.

SUPERVISORY RESPONSIBILITIES: This Job has no supervisory responsibilities.

DECISION-MAKING RESPONSIBILITIES: This Job has no decision-making responsibilities.

EDUCATION/EXPERIENCE:

Minimum Required Education:

• Bachelor's degree or equivalent related work or military experience

Minimum Required Experience:

• Minimum Four (4) years of experience with systems development and implementation
• Minimum Four (4) years of experience with Warehouse Management Systems (WMS)
• Experience with Infor's Supply Chain Execution (SCE) WMS
• Ability to use SQL for data analysis, extraction, troubleshooting and reporting.

Desirable Education/Experience:

• Six (6) years of experience with system design, development, testing and implementation.
• Six (6) years of experience Implementation and support experience with web-based supply chain applications
• Expertise and experience in at least one of the following business disciplines: supply chain management, warehousing, transportation, or distribution
• Knowledge of formal systems development methodologies
• Thorough understanding of current information systems technologies such as client/server, relational databases, web-based systems, and object-oriented design
• Knowledge of formal systems development methodologies
• Thorough understanding of current information system technologies, including client/server, relational databases, web-based systems, and object-oriented design
• Experience following formal project management practices.
• Excellent planning, client management, communication, and organizational skills
• Experience training users in system use.
• Experience providing onsite support to distribution centers and operations center in system configuration.
• Experience providing support to resolve data-related problems with logistics information systems.
• General understanding of IT Governance frameworks e.g., ISO 20000, ITIL, or COBIT
• Communicates exceptionally well with leadership, team members and other departments orally, verbally.

CERTIFICATES AND LICENSES: None

JOB RELATED COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical Skills
  1. Applies a methodical approach to routine and moderately complex issue definition and resolution.
  2. Demonstrates attention to detail.
  3. Produces unambiguous, comprehensive, and accurate interpretations.
     1. Composes thorough and detailed written technical documentation, procedures, manuals, etc.
  4. Writes clearly and informatively, editing work for spelling and grammar.
  5. Presents organized and thorough information and data appropriate for intended audience.
  6. Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures.
  7. Determines when issues require escalation to a higher level.
• Time Management Skills
  1. Demonstrates follow-up skills.
  2. Provides timely and professional support to all internal/external customers and vendors.
  3. Plans and monitors own workload to ensure work is completed accurately and efficiently within established period.
• Other
  1. Learning and professional development - takes the initiative to develop own knowledge and skills by identifying and negotiating appropriate development opportunities.
  2. Collaborative - consults with team members and management as needed to complete assigned responsibilities.
  3. Works with minimal supervision
  4. Establishes and maintains effective, collaborative work relationships both internally and externally.
  5. Absorbs new information and applies it effectively.
  6. Maintains strict confidentiality.

TECHNICAL COMPETENCIES:

• Basic Computer Skills

1. Strong Fluency of Windows applications and Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
2. Accurately inputs information into and retrieves from the computer.
3. Quickly learns and achieves proficiency in new software applications as needed.

• Other Technical / Computer Skills

1. Thorough knowledge of internal company software applications applicable to position/business unit
2. Acts as subject matter expert and provides training, troubleshooting and other support for software applications managed by supply chain.
3. Understands and is familiar with the most widely known and emerging tools, technologies, and social applications.

WORK ENVIRONMENT & PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Workspace

• Office / cubicle workspace with moderate noise level.
• Remote opportunity exists.

Hours of Work/Travel

• Must be willing to travel domestically up to 25% depending on project status and business needs.
• Business hours are generally 8:00 AM through 5:00 PM Eastern.
• Periodic after hours coverage to support planned maintenance activities, new site implementations and to respond to high severity incident resolution may sometimes be required.

Physical Activity

• Spends time on phone and in virtual meetings.