Job Details

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Job Summary
The Technical Systems Education Analyst is primarily responsible for building and maintaining the EMR training environment. They are responsible for updating and modifying all training materials, including lesson plans, exercise books, job aids, simulations and scenarios in MST and in production. They are deeply familiar with the EMR environment and well-versed in all applications so that they can, with high quality, credential and cross train educators on assigned applications. The Technical Systems Education Analyst works closely with the Epic Analysts to ensure alignment in system updates and other application enhancements. They audit educators during facilitation, offering feedback, suggestions, and when necessary, a remediation plan. They are highly skilled in understanding and working in the Epic Application Curriculum and Epic Application training environment. Because of their mastery of the applications, programs and training materials, they are adept at trouble shooting issues and providing viable and valuable solutions. They are responsible for training end users, when needed. Other responsibilities include rebuilding and refreshing MST environment, managing and owning Application Parking Lot, maintaining Template Training requirement crosswalk process and maintaining the Training Schedule and Catalogue.

Accountabilities

• Builds and maintains the training environment used in providing end-user training on EMR (Epic). - 25%
• Updates and modifies training materials and MST for systems/programs (Epic, others) and maintains accuracy of lesson plans, exercise books, job aids, simulations and scenarios. - 25%
• Credentials/cross trains and audits educators on assigned applications. - 20%
• Collaborates with Epic Analysts to ensure alignment in system updates and other application enhancements. - 15%
• Develops and delivers remediation plan to educators, as needed. - 5%
• Trouble shoot issues shared through Service Now, Analysts, or end users. - 5%
• Train end users on various assigned applications. - 5%

Supervisory/Management Experience

This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Education

Bachelor's Degree - General Education, Information Sciences, Business Management, Training and Development, Clinical Informatics, Project Management or related area of expertise.

Minimum Experience

3 years - Adult healthcare education experience with minimum 2 years in a medical office or healthcare facility training setting preferred, minimum of 1 year of training on EMR preferred. Two years in an education/training role.

Certifications/Registrations/Licenses
Certification in Epic Application Curriculum - must be obtained within 90 days of hire

Certification in Epic Application Training Environment - must be obtained within 90 days of hire

In Lieu of the Above Requirements

In lieu of a Bachelor's Degree: 5 years training experience, preferably on dynamic technology systems and adult education. Additionally, completed certification or certification pending in Epic Application Curriculum and Epic Application Training Environment

Skills

Basic Computer Skills

Knowledge of Office Equipment (fax/copier)

Word Processing

Database

Mathematical Skills

Other Skills

Project management skills - Required

Adult learning education theory - Required

Skill and experience in adult education - Required

Other Experience

Proven experience in adult education - Required

Experience developing customized training materials - Required

Work Shift
Day (United States of America)

Location
Independence Pointe

Facility
7001 Corporate

Department
70019409 Technical Systems Education

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