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Greer Relief has been a steadfast pillar in the Upstate community for nearly 90 years, ensuring no neighbor goes hungry or loses their home. We understand the challenges faced by those in need and are committed to delivering vital services and empowering enrichment programs to our diverse community.

The Family Success Coach plays a critical role in advancing Greer Relief's mission by partnering with families to help them identify and achieve their goals. This position uses a family-centered, strengths-based coaching model to support neighbors in navigating complex systems, accessing community resources, and developing the tools for long-term success. The ideal candidate is compassionate, organized, and adaptable, with a deep commitment to equity and empowerment for all.

Reports To Director of Mission Impact

Key Responsibilities:

Family Coaching & Navigation

• Build trusting, collaborative relationships with families to understand their goals, strengths, and challenges.
• Conduct intake assessments and set short- and long-term goals with families using a coaching framework.
• Provide consistent, strengths-based support through regular check-ins, goal tracking, and coaching conversations.
• Connect families with community resources such as housing, utilities, employment, childcare, transportation, education, and healthcare.
• Help families navigate public assistance systems, understand eligibility, and advocate for themselves.
• Ensure warm handoffs to partner agencies and follow up to confirm successful service connection.
• Promote self-sufficiency by empowering families to build life skills, overcome barriers, and thrive.

Case Management & Support Services

• Maintain accurate, confidential records in Charity Tracker and other required databases.
• Evaluate requests for financial assistance, verify documentation, and distribute support in accordance with program guidelines.
• Communicate with landlords, utility providers, and other vendors to coordinate payments and pledges.
• Assist with preparing and distributing food, hygiene products, or household items as needed.
• Ensure all documentation meets funding source guidelines and is ready for periodic audits and reporting.

Mission Impact Support

• Maintain a clean, welcoming, and professional environment in Mission Impact spaces.
• Respond to in-person and phone inquiries with professionalism and empathy.
• Collaborate with teammates to deliver wraparound services through Greer Relief programs, including RENEW and Essential Services.
• Participate actively in team meetings, staff trainings, and organization-wide initiatives.
• Submit accurate and timely data, reports, and outcome documentation to the Director of Mission Impact.
• Collaborating with the team at Greer Relief to enhance and improve the organization's programs, contributing valuable insights and ideas to foster community support.
• Support donation intake and organization when needed.
• Taking on the responsibility to submit Essential Services reports in a timely and accurate manner.
• Uphold the Ethical Standards for Human Services Professionals, demonstrating professionalism and integrity in all interactions.
• Demonstrate flexibility, professionalism, and a shared commitment to Greer Relief's mission.
• Perform other duties as assigned to support agency success.

Schedule

• Full-time exempt position with a standard Monday–Friday schedule.
• Occasional evening and weekend hours required based on program and neighbor needs.

Minimum Qualifications:

Education & Experience

• Bachelor's degree in social work, human services, psychology, or a related field.
• Minimum of two (2) years of relevant experience working with individuals or families in a social service or nonprofit setting.
• Experience with case management, housing assistance, or coaching preferred.
• Familiarity with systems such as LIHTC, Section 8, Fair Housing, or DHHS services is a plus.

Skills & Attributes

• Deep passion for Greer Relief's mission and commitment to serving others with empathy and respect.
• Demonstrated ability to manage multiple priorities with attention to detail and organization.
• Clear, professional written and verbal communication.
• Strong interpersonal skills with the ability to work effectively with individuals from diverse backgrounds.
• Commitment to equity, inclusion, and cultural competence.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with file-sharing and digital filing systems (e.g., SharePoint).
• Experience with case management software platforms or CRM (e.g., Charity Tracker, Salesforce) is a plus.

Other Requirements

• Valid driver's license and reliable transportation required for work-related travel.
• Ability to sit, type, and communicate on the phone for extended periods.
• Ability to lift up to 50 lbs.
• Regular, in-person attendance required; this is not a remote position.
• Must pass a criminal and financial background check.
• $28,000 – $38,000 annually
• Bilingual (English/Spanish) candidates will receive additional compensation.
• Health Reimbursement Arrangement (HRA)
• Mileage reimbursement for work-related travel
• Opportunities for professional development

The Ideal Candidate is a compassionate and motivated professional who thrives on empowering others. They bring a deep commitment to Greer Relief's mission and demonstrate empathy, cultural competence, and a trauma-informed approach in all interactions. With strong communication and organizational skills, they can effectively balance coaching, case management, and advocacy responsibilities. They are flexible and adaptable, able to navigate complex systems while keeping families at the center of the work. The ideal candidate is also a collaborative team player, dedicated to equity and long-term community impact. Bilingual proficiency in English and Spanish is highly valued and enhances their ability to serve the diverse needs of the community.

Greer Relief & Resources Agency is an equal-opportunity employer and a drug-free workplace.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Non-profit Organizations

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