Job Details

Provides advanced technical support to end-users within Prisma Health. Responsible for diagnosing, troubleshooting, and resolving a wide range of complex software, hardware, and infrastructure issues. Role requires strong analytical and problem-solving skills, excellent communication abilities, and a deep understanding of IT support best practices. Essential Functions. All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Diagnoses and troubleshoots complex technical issues related to: desktop operating systems (Windows, mac. OS), applications (Office 365, Epic, etc.), network connectivity and peripherals, and/or hardware malfunctions. Provides remote technical support to end-users. Documents all support interactions, resolutions, and workarounds in the ITSM system. Escalates unresolved issues to Tier 3 support or other relevant teams, as needed. Identifies and resolves recurring iss...Technical Support, Support, Analyst, IT, Technical, Shift, Technology, Healthcare