Job Details

[Customer Service / Remote] - Anywhere in U.S. / Up to $23.65 per hour / Medical, dental & vision / 401k / PTO / Employee pet discounts - As a Virtual Call Center Agent at VCA Animal Hospitals, you will: Field calls from prospective clients in a timely and friendly manner; Encourage appointment scheduling and ensure client satisfaction utilizing established call scripts; Schedule client appointments efficiently while providing a high-quality experience; Transfer calls back to hospitals and send message to hospitals, as needed, to ensure callers needs are met; Provide feedback to management on call management tool, protocols, script, and client reception with an intent to improve operations; Manage high volume of inbound and outbound calls and use of SMS/Texts...Hiring Immediately >>