Job Details

Serve as the escalation point for end-user support related to POS software systems. Troubleshoot, analyze, and diagnose software issues; identify root causes and recommend solutions. Maintain strong working relationships and communication with QA, Development, and Customer teams. Ensure timely resolution of support issues while meeting or exceeding service-level expectations. Mentor team members and promote knowledge sharing within the support team. Uphold the companys commitment to quality and customer satisfaction through proactive and professional interactions. Qualifications Bachelors degree in Computer Science, Business, or related field; or a technical degree/certification with equivalent experience. Minimum 5 years of hands-on Software Support experience. 5 years of progressive experience in the Retail or IT industry (Retail preferred). Advanced knowledge of operating systems including: IBM 4690 OS Windows, DOS, Linux Strong understanding of software support centers, QA operat...Support Specialist, Support, Specialist, Technology, Software