Job Details

The Customer Service Specialist works under the immediate supervision of supervisors/managers in Patient Financial Services (PFS) performing tasks of moderate to difficult complexity relating to both hospital and physician accounts. Customer Service Specialist handle a large volume of inbound calls. Responsible for also making outbound calls related to self-pay follow up on accounts. Assist patients with requests for information, complaints, and resolving issues. Customer Service Specialist are responsible for data analysis and interpretation throughout all functions of revenue cycle, to determine reasons for denials, non-payment and overpayment, post/balance/correct electronic remittances, billing and follow-up of government payers and specialized accounts, analysis/correction of correct coding guidelines, preparation of accounts for appeal, review/analysis of insurance credit balances and analysis/movement of unapplied, unidentified, undistributed balances. Moderate to difficult leve...Customer Service Specialist, Customer Service, Billing, Processing Specialist, Office, Remote, Retail, Healthcare