Job Details

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac focuses on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service and support. Through continuous innovation and acquisition, our offerings include personalized solutions that span the mortgage continuum, enhancing security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also been recognized as a great place to work for women, diversity, and LGBTQ+ employees, appearing on more than 50 regional best places to work lists. First American strives to be a great place to work for all.

What We Do

The Senior Exam Management Analyst manages the overall due diligence requests, rating agency reviews, third-party compliance reviews, and GSE & agency compliance reviews (USDA, FHA, GNMA, FHLMC, and FNMA) from preparation to resolution. This role may involve direct interaction with regulators, agencies, and clients.

HOW YOU'LL CONTRIBUTE

1. Manage the internal preparation process for regulatory exams, ensuring all relevant documentation, records, and information are collected and organized.
2. Liaise with various departments to collect and verify necessary information.
3. Provide training and guidance to business partners to set expectations during the exam process.
4. Serve as the primary point of contact between internal stakeholders and regulatory examiners.
5. Track and resolve issues that arise during examinations to ensure a smooth process.
6. Escalate issues as needed to meet timeframes and requirements.
7. Maintain an updated repository of regulatory information required for exams and due diligence.
8. Prepare internal reports for senior management on the status and outcomes of regulatory exams.
9. Facilitate post-exam debriefs to review results and implement necessary changes.

WHAT YOU'LL BRING

• Bachelor's degree
• 3-5 years of experience responding to GSE and agency reviews (FHLMC, FNMA, FHA)
• Strong knowledge of mortgage documentation and servicing practices
• Working knowledge of relevant industry regulations
• Ability to analyze, organize, and prioritize work while meeting deadlines
• Ability to produce high-quality, accurate, and detailed work promptly
• Experience with GNMA Compliance Review is preferred
• Black Knight MSP experience is preferred

Skills and Abilities

• Ability to review and understand regulatory requirements and requests
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word)
• Proficiency with Adobe Acrobat
• Detail-oriented
• Ability to handle sensitive information confidentially
• Excellent oral and written communication skills
• Strong interpersonal skills and relationship-building abilities with internal and external stakeholders
• Work with a sense of urgency
• Ability to manage and meet competing deadlines
• Working knowledge of relevant industry regulations

Other Duties

This job description is not exhaustive and duties may change at any time with or without notice.

Salary Range: $27.40 - $36.53 Hourly

This range is an estimate of the base pay at the time of posting, based on factors such as knowledge, skills, experience, business needs, and location.