Job Details

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 9,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

AFL is hiring for a Program Manager to join our Conductor Accessories team in Duncan, SC! This position is responsible for organizing and working with a cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing, to meet both external and internal customer expectations on deliveries, as well as resolving logistical and operational issues in a timely manner. Overall, the Associate Program Manager will lead the organization through improved customer service and support, to increase customer satisfaction.

Responsibilities:

• Creates reporting formats and delivers reports to key customers. Such reports may include delivery performances, quality metrics, inventory risks, manufacturing capacities, etc.
• Creates reporting formats and delivers reports to internal management team, including the Department Managers, Product Managers, Business Unit General Managers, and the company President, related to the performance of key customer accounts. These reports may include inventory, lead times, on-time-delivery metrics, customer complaints, revenues, bookings, backlogs, etc.
• Establish with Product Managers and Department Managers key metric objectives, and coordinate with cross-functional team members to achieve such objectives.
• Participate in daily production meetings with cross-functional team, consisting of Scheduling, Material Planning, Purchasing, Logistics, and Manufacturing.
• Resolve problems related to logistics, customer service, and support.
• Understand and recommend improvements to Department Managers to achieve objectives for key metrics.
• Escalate issues in operations that will detrimentally affect customer satisfaction to respective Department Managers.
• Key contact to internal and external customers to include Sales Agents, providing customer service and support.

Personal Qualities:

• Self-motivated
• Strong interpersonal and report writing skills
• Ability to work independently
• Must have a strong interest in servicing both internal and external customers
• Possess the drive to think outside the box and question modes or methods to get to result when/where necessary
• Ability to interact with cross-functional and cross-cultural teams without difficulty
• Must have a strong interest in operation excellence, performance metrics, and data analysis

Qualifications:

• 4-year college degree in any discipline or equivalent work experience.
• Minimum of 5 years of working experience, with 2+ years in any manufacturing environment.
• 2+ years of customer service experience is preferred.
• 1+ years of project management experience.
• Excellent oral and written communications skills.
• Advanced/Expert level of MS Excel; proficient usage of additional MS Office Products – Word, PowerPoint, Outlook, Power BI.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities