Job Details

About the Role

United Community Bank is a great place to work, and this team is no exception! The Technology Support Team plays a vital role in enabling UCB employees to perform essential functions and deliver exceptional service to our customers. As a Field Services Technician II, you'll be part of a collaborative, service-oriented team that provides both remote and on-site support for hardware and software systems across our banking branches and operations facilities.

What You'll Do:

• Provide remote and on-site technical support for hardware, software, and network systems.
• Respond to and resolve technical support calls and ServiceNow tickets.
• Diagnose and troubleshoot issues related to:
  • Network and PC operating systems
  • LAN cabling and network hardware
  • Application systems and peripheral devices
• Install and test new systems, upgrades, and applications.
• Maintain accurate inventory records and audit trails.
• Create and update knowledge base articles to promote user self-sufficiency.
• Travel to UCB sites as needed to support technology infrastructure.
• Participate in compliance training and adhere to corporate IT policies.

What We're Looking For:

We're seeking a motivated, energetic individual with a passion for technology and customer service. The ideal candidate thrives in a fast-paced environment, communicates effectively, and enjoys solving a wide range of technical challenges.

Experience:

• 2+ years supporting personal computers and Local Area Networks
• 2+ years working with Microsoft Server, Directory Services, and Virtual Desktops
• Experience with Cisco networking is a plus

Education:

• High school diploma required
• College or technical training preferred

Required Skills:

• Strong problem-solving and analytical skills
• Knowledge of PCs, printers, and network switches
• Solid understanding of data communications
• Excellent customer service and telephone support etiquette
• Ability to work collaboratively in a team environment
• Effective project and time management skills

Preferred Skills:

• Cisco networking experience
• Experience creating technical documentation or knowledge base content

Work Environment:

This role operates within a geographically dispersed Service Desk team and includes in-person work at one of our United office locations. Flexibility to work evenings and weekends is required.

Location: Franklin, TN | Greenville, SC | Charlotte, NC | Blairsville, GA

Travel Requirement: Up to 80%

Conditions of Employment:

• Must be able to pass a criminal background & credit check
• This is a full-time, non-remote position

FLSA Status:

• Non-Exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.