Job Details

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Title: Customer Experience Representative

Focus: Inbound Phone Leads & Event-Generated Opportunities
Target Clientele: High-Net-Worth Individuals, Car Collectors, Pre-existing Exotic Car Enthusiasts

What We're Looking for in a Brand Ambassador:

1. Luxury Mindset & Customer-Centric Approach:

• Experience with High-Net-Worth Clients: The ideal Brand Ambassador has experience working with affluent individuals and understands the importance of discretion, personalized service, and a seamless customer experience. They treat every client interaction with the same attention to detail as a high-end concierge service.

• Relationship Building: Building rapport quickly is essential. The Brand Ambassador must be skilled at creating lasting connections, making prospects feel valued, and establishing trust early in the conversation.

1. Polished, Confident Communication:

• Exceptional Communication Skills: The Brand Ambassador must speak with confidence and authority about luxury vehicles and brands. They should know how to ask insightful questions, listen closely to the prospect's desires, and provide relevant information in a consultative manner.

• Professional Demeanor: Every interaction should feel exclusive and premium. Whether handling phone inquiries or following up with event attendees, the Ambassador needs to reflect the prestige of the dealership and the luxury brands we represent.

1. Sales Acumen & Expert Qualification:

• Sales-Oriented: While not a hard-selling role, the Brand Ambassador should have a natural talent for identifying buying signals and qualifying leads. They need to understand when a prospect is ready to move forward and when they require more nurturing. Their goal is to seamlessly transition qualified leads to the sales team, ensuring that only the most serious buyers are passed along.

• Knowledgeable & Informed: While extensive knowledge of luxury car models is preferred, a willingness to learn and a quick ability to absorb technical and brand-specific information is equally valuable.

1. Event Follow-Up and Lead Nurturing:

• Event Experience: Many leads will be generated from exclusive dealership events, luxury car shows, and private launches. The Brand Ambassador should be adept at following up with these leads, building excitement, and converting interest into appointments with the sales team. Event attendees should be handled with the utmost care, as they represent a high percentage of potential buyers.

• Lead Nurturing: Not every prospect will be ready to purchase immediately, so it's critical for the Brand Ambassador to maintain an ongoing relationship with potential buyers. This includes proactive follow-ups, sending tailored information, and keeping the dealership top of mind when they are ready to make their purchase.

1. Self-Motivated & Results-Driven:

• Proactive & Driven: The Brand Ambassador must be self-motivated and take ownership of their role. They are responsible for moving leads through the qualification process and working closely with the sales team to ensure a smooth handoff. They should be driven by the satisfaction of knowing they play a key role in facilitating high-end sales.

• Metrics-Focused: An awareness of key performance metrics such as lead-to-appointment conversion rates and contribution to overall sales success is essential. The Ambassador should be motivated by reaching targets and contributing to the dealership's overall revenue.

1. Passion for Luxury & Exotic Cars:

• Love for the Product: Passion for luxury cars is key. The ideal Brand Ambassador has a genuine interest in brands like Ferrari, Lamborghini, Aston Martin, and McLaren, and this enthusiasm will come through in their conversations with clients. Understanding the emotional connection buyers have with these cars helps create a stronger bond.

• Brand Representation: As the face of our dealership, the Brand Ambassador must embody the essence of the luxury and performance that our cars represent. They are the first point of contact, and it's essential that they create an aspirational and premium experience for every client.

Key Skills, Requirements, & Attributes:

• Exceptional verbal and written communication skills.

• Expertise in building rapport and creating strong, lasting client relationships.

• Ability to qualify and nurture leads effectively, moving them toward the sales process.

• Strong attention to detail, with the ability to manage CRM systems meticulously.

• Self-motivated, with a passion for achieving performance targets.

• Deep interest in luxury products and exotic cars, with the ability to speak credibly about high-end brands.

• Be able to work 8am-8pm shifts, Mon to Sat

• Must be office-based in St. Petersburg Florida

• Must be knowledgeable about cars.

• Must have a valid passport that does not expire within 3 months

Why This Brand Ambassador Will Succeed:

This role requires a unique blend of sales expertise, passion for luxury, and customer service finesse. The right Brand Ambassador will be an expert at making high-net-worth clients feel valued while qualifying and nurturing leads for our sales team. Their understanding of luxury, combined with their ability to engage and build long-term relationships, will ensure they are a driving force behind our dealership's success.
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