Job Details

Join Our Team as a Field Service Technician

Allstates Consulting Services is seeking dedicated Field Service Technicians to become part of our expanding team in the Nashville NC, Charlotte NC, Columbia SC, and Detroit MI markets. These are full-time, direct hire W2 positions.

Your role will involve the installation, maintenance, and repair of Fiber equipment to meet customer requirements and company standards. You'll ensure customers receive top-notch service while working in residential, commercial, and retail spaces daily.

Responsibilities

• Manage all last mile connections, including home and business networks, and maintain related equipment.
• Resolve complaints through fault finding.
• Create and maintain network documentation.
• Use network performance tools to troubleshoot issues.
• Assist with escalations to resolve end-user issues (2nd Line support).
• Configure, maintain, troubleshoot, and install Broadband services such as Wi-Fi routers and smart home devices.
• Route Fiber Optic drop cables from termination boxes to router locations.
• Connect clients to in-home and business networks.
• Assist clients in connecting their home devices to the Ripple Fiber network.

Skills Required & Physical Demands

• Valid state driver's license and safe driving record.
• Ability to operate hand tools and mobile devices.
• Experience in customer service, construction, electrical, technical, or related fields is a plus.
• Clean driving record.
• Flexible schedule, including evenings and weekends.
• Ability to lift and move up to 60 lbs.
• Capability to work in small spaces or lofts (up to 28 ft.).
• Identify wire and cable colors.
• Qualify on pre-employment assessments.
• Availability for overtime, emergency call-outs, and holiday work.
• Weight less than 275 lbs. for ladder safety.

Immediate Hiring! $20-25/hour with benefits. Experienced technicians may earn $25-$30/hour.

We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks, and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration.

Equal Opportunity Employer. We welcome applicants from diverse backgrounds and are committed to providing veteran employment opportunities.

Job Details

Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits

• 401(k) and matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule

• Monday to Friday
• On call
• Weekends as needed

Experience

• Telecommunication: 1 year (Preferred)