Job Details

To learn more about working for Capital Vacations, please view our video below:

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long-term disability
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?:

We are seeking a skilled and dedicated General Manager to join our team. The General Manager is responsible for leading all aspects of the Hospitality operations at the Resort. The General Manager acts as an ambassador for Capital Vacations, providing leadership and strategic planning across all departments to support our hospitality culture that emphasizes guest satisfaction. The General Manager collaborates closely with all Resort Hospitality Team members, Board Members, and Senior Hospitality leaders to foster an environment that results in an exceptional guest experience.

What you're great at:

• Overseeing the operations functions of the Resort
• Partnering with our Sales and Marketing Team to maximize tour flow and sales volume
• Collaborating with the onsite F&B vendor to deliver high-quality F&B services
• Processing and submitting payroll to Human Resources
• Holding regular briefings and meetings with all department heads. Managing all departments and working closely with department heads daily. Responsible for all department responsibilities and addressing guest complaints. Able to step into any role as needed, including front desk, housekeeping, maintenance, etc.
• Ensuring full compliance with Resort operating controls, SOPs, policies, procedures, and service standards
• Leading key property issues, including capital projects, customer service, and refurbishment
• Handling complaints and overseeing service recovery procedures
• Managing the preparation, presentation, and achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget. Ensuring ongoing profitability, meeting revenue and guest satisfaction targets, and implementing cost-saving measures.
• Making decisions that are in the best interest of the Resort and Management
• Maintaining a strong understanding of P&L statements and reacting with impactful strategies
• Ensuring monthly financial outlooks are on target. Preparing financial reports for Owners and Board Members. Developing plans and budgets for revenue and costs.
• Providing effective leadership to all Resort Hospitality Team Members
• Responding to audits to ensure continual improvement
• Safeguarding operational quality, legal compliance, occupational health & safety, fire regulations, and other legal requirements
• Traveling as needed for offsite training and new business transitions (average 1-2 weeks per assignment)

Note: Responsibilities may vary by resort location. An official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

What to Expect: At Capital Vacations, we are united by "Travel. Gather. Smile. Repeat." We bring passion, innovation, and boldness to travel, enriching lives. If you are excited by this opportunity and meet the following qualifications, we encourage you to apply:

Qualifications:

• Bachelor's Degree in Business Management/Hospitality or equivalent industry experience
• Leadership experience as a General Manager or Assistant General Manager preferred
• Experience within the hospitality industry
• Excellent communication skills, leadership abilities, and proficiency in Microsoft Office Suite