Job Details

Position Overview

As a Campus Store Manager, you will lead all aspects of store operations, inspiring teams to achieve sales growth and operational excellence through engaging customer service.

You will foster a mentorship environment, focus on financial metrics and store performance, and support a Regional Manager in managing store and campus relationships.

Demonstrate Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion—and proficiency in Follett Strategic Core Competencies—Thought, Results, People, Self.

Responsibilities

Driving Results/Sales: Implement operating plans and daily store activities, including:

• Lead sales promotions, events, book signings, merchandise displays, store layout, and advertising.
• Oversee in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to monitor financials and adjust strategies to meet sales targets, including managing shrink budgets.
• Approve markups, markdowns, and write-offs per company policies.
• Ensure asset security, associate and customer safety, and policy compliance.

Campus Relationships: Engage with the campus community by:

• Facilitating campus and community events.
• Managing daily operational communication.
• Participating in Strategic Partnership Reviews.
• Driving campus outreach and engagement efforts.
• Participating in Bookstore Advisory Committees.

Talent Management: Oversee full-cycle talent management by:

• Developing cross-functional teams capable of executing initiatives and maintaining standards.
• Managing performance and fostering accountability.
• Recruiting, training, coaching, and developing team members.

Customer Service: Cultivate an engaging customer service environment focused on solutions-based selling and exceptional experiences, including:

• Building relationships with customers, faculty, staff, vendors, and internal teams.
• Handling inquiries and escalated complaints.
• Maintaining store cleanliness and orderliness.
• Overseeing café or convenience store operations, ensuring health and food safety compliance.

Other duties as assigned to support store operations. Follett Higher Education is a drug-free workplace environment.

Qualifications

• Bachelor's Degree or Equivalent.
• 3-5 years of retail management or customer service experience.
• General computer skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Excellent customer service, communication, and presentation skills.
• Financial acumen and analytical skills.
• Relationship-building skills, influencing ability, and customer outreach experience.
• Travel: minimal—less than 10%.