Job Details

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Team Lead - Loss Mitigation Fulfillment works with the Loss Mitigation and Fulfillment teams to minimize losses on delinquent mortgages by working according to investor guidelines to resolve delinquencies. Team Lead - Loss Mitigation Fulfillment will be responsible for supporting the Fulfillment associates and leadership team to increase production and improve quality and efficiency. They will perform accurate and timely reviews/audits of critical Loss Mitigation processes. The Team Lead must be detail oriented, analytical, and a champion for quality production.

Principal Duties

• Serves as Subject Matter Expert for Fulfillment in various areas of the process.
• Serves as an assistant to the supervisor in providing guidance, oversight and training to others in the group.
• 50% of Team Lead's time will be dedicated to their own pipeline of work. These processes may include, but are not limited to: Underwriting, Pre-Foreclosure Referral Reviews, Pre-Foreclosure Sale Reviews, Hardest Hit Fund Reviews, Underwriting Denial QC, Modification Creation/QC, Completion of Loss Mitigation Certificates and Affidavits, Modification Booking and Recording, Triage QC, and Settling Modifications with GSE's.
• Takes ownership of special projects related to departmental activities and provides regular, timely updates to impacted parties.
• Handles escalations appropriately by providing an accurate and timely response.
• Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.
• Provides creative ideas to improve processes.
• Trains new and existing associates as needed.
• Performs quality control (QC) reviews of Fulfillment Specialist's work and provides immediate feedback as needed.
• Ensures compliance with company policies and procedures.
• Creates and makes updates to policies and procedures as needed.
• Performs other duties as assigned by management.

Education and Experience Requirements

• High School Diploma or equivalent required.
• College degree preferred.
• 6+ years of Loss Mitigation, collections or related experience.

Knowledge, Skill, and Ability Requirements

• Proficient in Microsoft Word and Excel
• Demonstrated excellence in written and verbal communication and leadership with associates at all levels within the company as well as homeowners, investors etc. as needed. Must be able to think in an analytical manner to solve complex math/accounting problems.
• Must possess the ability to read and understand a payment history.
• Must be able to work in a fast-paced changing production environment that is deadline driven.
• Demonstrated strong skill set for organization, leadership, and attention to detail.
• Understanding of mortgage lending and servicing.
• Must score with adequate proficiency on assessment testing.
• Must be in-office (this is not a remote position)..

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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