Job Details

Title: Enterprise Service Desk Administrator

Duration: Permanent / Full-time Position

Location: Hybrid 3 days onsite in Greenville, SC

Salary: $80,000 - 95,000

JOB DESCRIPTION

A client of Insight Global is looking to bring on a Service Desk Administrator. This role will support endpoint computer devices across the organization while adhering to security and computer standards. Tasks may include computer deployment, break/fix support, license/asset management, employee on/off boarding, procuring computer hardware, and SaaS admin and configurations.

REQUIRED SKILLS AND EXPERIENCE

• Bachelor's Degree in IT

• 5+ years of experience in a customer facing technology support role

• Experience managing 3rd party IT managed service providers (MSP)

• 2+ years of M365/Google administration experience in an enterprise setting

• 2+ years of cloud/SaaS administration experience

• Working knowledge of SSO

• Experience with M365 Intune, Autopilot, and remote computer provisioning

• Ability to manage competing priorities while crossing between various technical roles

• Experience navigating security platforms to investigate cybersecurity related issues

Responsibilities:

• Provide technical support and resolve problems to the end user's satisfaction

• Monitor and respond quickly and effectively to tech and security related matters

• Resolve technical issues/requests in a timely manner

• Adhere, maintain, enforce, and deploy technology standards and policies

• Provide device, license management, and procurement support

• Follow ticketing and escalation procedures for reporting issues and outages

• Manage tech systems including Intune, Azure, security, and device management tools

• Maintain computer assets and licensing inventories

• Assign users to the appropriate security groups and roles within enterprise systems

• Cloud / SaaS support (API integrations, SSO, security audits, and configuration)

• Develop, maintain, and report on applicable KPIs

• Support merger and acquisitions technical tasks

• AWS Administration