Job Details

Job Summary

The Service Desk Administrator will be responsible for IT administration and support for BDV Solutions and affiliate business lines. This role will support endpoint computer devices across the organization while adhering to our security and computer standards. Tasks may include computer deployment, break/fix support, license/asset management, employee on/off boarding, procuring computer hardware, and SaaS admin and configurations. The ideal candidate has hands-on experience managing help desk (service desk) and the ability to cross between security and cloud system/SaaS support tasks. This will be a technical hands-on management role.

Supervisory Responsibility

No immediate directs reports – IT Managed Services

Duties/Responsibilities:

• Provide technical support and resolve problems to the end user's satisfaction.
• Monitor and respond quickly and effectively to Tech and Security related matters.
• Resolve technical issues/requests in a timely manner.
• Adhere, maintain, enforce, and deploy technology standards and policies.
• Provide device, license management, and procurement support.
• Follow ticketing and escalation procedures for reporting issues and outages.
• Manage tech systems including Intune, Azure, security, and device management tools.
• Maintain computer assets and licensing inventories as required.
• Assign users to the appropriate security groups and roles within enterprise systems.
• Cloud / SaaS support (API integrations, SSO, security audits, and configuration).
• Develop, maintain, and report on applicable KPIs.
• Merger and acquisitions (M&A) technical tasks are supported as required.

What You'll Bring:

• 5 years of experience in a customer facing technology support role.
• 2 years of M365/Google administration experience in an enterprise setting.
• 3+ years of cloud/SaaS administration experience + working knowledge of SSO.
• 2+ years management experience in help desk / service desk role.

Education and Experience:

• Bachelor's degree in computer science or equivalent technical school.
• M365 SharePoint admin experience supporting company intranet sites is a plus.
• Experience with M365 Intune, Autopilot, and remote computer provisioning.
• Ability to manage competing priorities while crossing between various technical roles.
• Ability to manage 3rd party IT managed service providers
• Ability to navigate security platforms to investigate cybersecurity related issues.

Physical Requirements:

• This is hybrid position located in Greenville, SC with limited travel as needed.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 30 lbs.

EEO statement

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.