Job Details

Summary

The General Manager is responsible for overseeing and managing the day-to-day operations of an organization, ensuring efficiency, productivity, and alignment with company goals. This role involves strategic planning, resource management, and process optimization across various departments. The General Manager ensures that operations run smoothly, cost-effectively, and within regulatory standards. Key responsibilities include managing teams, developing operational strategies, budgeting, improving processes, and monitoring performance metrics. They also collaborate with senior management and customers to drive business growth and implement improvements to enhance operational effectiveness.

Responsibilities

• Manage day-to-day operations metrics compliance and escalation of service opportunities within a high growth client environment.
• Lead and develop continuous improvement ideas.
• Assist in building annual financial plan and execution of monthly PL statement analysis and review.
• Work cross-functionally with the Director of Operations and other leaders to develop best practices and operational opportunities.
• Inspire and influence other to achieve results.
• Setting goals for your team.
• Developing organizational capability and modeling how the team works together.
• Identifies and communicates key responsibilities and practices to ensure the team promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Provides a common vision, sets priorities and defines roles and responsibilities for cross-functional teams.
• Supports the implementation of company programs to ensure the success of the Company. Planning and Execution.
• Developing strategic and operational plans for the team, managing execution, and measuring results within our Management System.
• Communicates and consults regularly your team and your customers on key metrics and progress against strategic initiatives and preparedness for growth.
• Plan, organize and execute customer interactions within regular cadence of QBR's.
• Plans and communicates strategic initiatives for the team.
• Plans and manages facility processes and practices to ensure that programs are aligned with company business goals and objectives.

Qualifications

• 10 or more years of pertinent experience in senior leadership operations roles – including experience within 3PL multiclient environments, across multiple industry verticals (preferred Industry vertical experience in, Automotive, B2B Retail, Industrial)
• Highly adept in Customer Relationship Management in pursuit of developing Strategic Partnerships.
• Six Sigma / LEAN Certification highly desired
• Bachelor's degree in business, Engineering, or other related discipline; Masters preferred.
• Experience working within a complex environment - High Reliability Organization (HRO) experience is a plus.
• Team player who works productively with wide range of people
• Motivated self-starter, comfortable in fast-paced environment
• Experience developing and implementing business plans and goals.
• Demonstrated integrity and ethical standards.
• Proven history of profit and loss management to maximize financial performance.
• Strong leadership, motivation and managerial skills
• Manages time effectively and adapts quickly to changing priorities.
• Knowledge of Microsoft Office Suite, inventory/warehouse management and distribution software