Job Details

The Yogurt Mountain Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.

* Greet all guests in a smiling, friendly manner, and provide a fast and friendly guest experience

* Providea clean workplace which includes following various cleaning checklists and following appropriate health and safety standards

* Maintain a clean and stocked yogurt and seating area

* Assist other team members with shift duties and store procedures

* Must comply and ensure compliance of Food and Safety requirements

* Responsible for supervision of team members and checklist execution during assigned shifts

* Provide follow-up to the Yogurt Mountain Store Manager on Team Member performance

* Assists in training and development of new and existing Team Members

* Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Store Manager

* Responsible for all cash transactions

* Must be able to work a flexible schedule, up to 40 hours per week

Operational Responsibilities

* Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures

* Monitor the quality of the products served, as well as the quality of customer service

* Maintain store standards to comply with policies, directives, and local Health Department codes

* Ensure that all customers are greeted, invited back, and satisfied with their purchases

* Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily

Qualifications and Education Requirements

* 18 years of age or older

* Positive background check

* Excellent leadership, supervisory, communication, and organizational skills

* Proven ability to train, develop and motivate associates

* Professional appearance

* Management experience in food service industry a plus

Physical and Environmental Requirements

* Standing for up to 8 - 10 hours

* Lifting up to 40 pounds with or without assistance

* Speaking, hearing, bending, reaching, stooping, climbing

* Ability to climb via step stool or ladder